Cross Channel Journeys – The Next Frontier in Customer Service

THE DATE: Wednesday 30 April 2014

THE LOCATION: Customer Experience Centre
Genesys UK
Frimley Business Park, Frimley, Surrey, GU16 7SG, United Kingdom

THE DETAILS: Are you able to deliver the single, consistent experience across all channels that your customers expect?

Come and join the first of a new series of innovative events hosted by Genesys to find out how.

Guest Speakers:
Richard McCrossan, Digital Channels, Genesys
Customer stories – ABN AMRO, Proctor & Gamble

Agenda:
10:30 – Arrival and coffee
11:00 – Increase customer loyalty with great CX
12:00 – Interactive Demos
13:00 – Lunch
14:00 – Customer presentation
15:00 – Panel discussion: ‘Where do you take your company from here?’
16:00 –  Close

THE ORGANISER: Genesys

THE WEBLINK: http://go.genesys.com/2014_Q2_EMEA_EVT_GE_CECDigitalMarketingApril_RegistrationPage.html

If you have any questions prior to the day please contact Lara Booth at lara.booth@genesys.com.