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Datasheet: How to Improve the Agent Experience

Published On: 13th Oct 2017 10:15 - Modified: 3rd Jan 2020

Read about how technology from Serenova provides agents with the ability to respond to customers in any channel – or pivot seamlessly from one to another as needed to improve the customer experience.

Datasheet written by: Serenova

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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