Call Centre Helper Directory - Research
ContactBabel is the contact centre industry expert. If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.
Douglas Jackson are an Executive Search and Recruitment Consultants specialising in supporting customer focussed organisations and helping them to recruit experienced, skilled permanent and interim talent.
Raising Standards in Customer Operations.
- Learn Why Customers Contact
- Involve Agents in Strategy
- Fix 3 Common Process Problems
- Make Customer Feedback Visible
- Train your Team Leaders Well
- Stop the Obsession with Efficiency
- Stop Firefighting - Start Planning
- Write the Business Case
- Give Agents the Right Tools
- Create a Positive Culture
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