Experts line up for Customer Experience Seminar

The Customer Experience Seminar will be held on Tuesday 26th November.

Genesys and NextiraOne are hosting their ‘Customer Experience Seminar’ at the at the Genesys UK headquarters in Surrey.

The seminar aims to help you deliver a consistent experience that ultimately routes the customer to the right person, with the best skill set – each and every time – from the contact centre to the back office.

• Providing an integrated, personalised customer experience across all channels – social media, voice, mobile, and web
• Creating an efficient virtual resource pool across your enterprise
• Bringing the power of your entire company together to streamline service – from contact centre to back office
• Understanding performance metrics and optimising your workforce
• Visitors will also get a chance to take a journey through the brand new Genesys Customer Experience Centre – a facility created to visually demonstrate the ‘ultimate customer service’ experience.

Guest speakers include:

• Colin Whitby, Customer Experience Manager, Dwr Cymru Welsh Water
• Brendan Dykes, Senior Solution Marketing Manager, Genesys
• Tibor Vass, Solution Lead Workload Management, Genesys
• Steve Potter, Director, NextiraOne