Call Centre News

Call Centre News – a selection of news stories related to contact centres

Contact Centre Handling Times Are Increasing

587

Integrated Care 24 Selects NICE to Ensure Quality of Care and Audit Accuracy

938

Ember Group Announces The Acquisition Of Training Consultancy – Real Results

1,005

Managing Risk & Compliance in the Contact Centre

2,191

Winners Announced – European Contact Centre and Customer Service Awards 2018

393

Fewer Contact Centres View the Net Promoter Score (NPS) as an Important Metric

278

Increased Demand for GDPR and MiFID II Compliance Solutions

90

EvaluAgent Delivers Compliance in the Contact Centre Masterclass

What Is a Unified Desktop?

8,601

NICE Releases Its Back Office Proficiency Essentials

147

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