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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Assembled Partners With Nextiva to Introduce WFM Integration

Assembled Partners With Nextiva to Introduce WFM…

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Vonage Adds Email to Its Omnichannel Messaging API

Vonage Adds Email to Its Omnichannel Messaging API

Zoom Acquires Enterprise AI Search Platform Onyx

Zoom Acquires Enterprise AI Search Platform Onyx

Evaluagent Recognized Among Most Progressive AutoQM Platforms

Evaluagent Recognized Among Most Progressive AutoQM…

Vonage Wins Gold at Merit Awards for Technology

Vonage Wins Gold at Merit Awards for Technology

8×8 Appoints Boris Grinshpun as Global VP of Product Management

8×8 Appoints Boris Grinshpun as Global VP of…

Five9 Named a Leader for Ninth Time

Five9 Named a Leader for Ninth Time

Content Guru Recognized for 12th Consecutive Year

Content Guru Recognized for 12th Consecutive Year

Zoom Launches New AI Features for Customer Experience

Zoom Launches New AI Features for Customer Experience

Peopleware to Showcase AI-Native WFM at Contact Centre Expo

Peopleware to Showcase AI-Native WFM at Contact Centre…

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

AnywhereNow Wins Microsoft Global Hackathon Executive…

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

Xander Freeman Shares Latest Call Centre Helper Research…

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

8×8 Names Jamie Snaddon and Nerea Gandarias in New…

PCI Pal Launches New Brand Identity

PCI Pal Launches New Brand Identity

Kensington Mortgages Completes Amazon Connect Migration With Sabio

Kensington Mortgages Completes Amazon Connect Migration…

Route 101 to Modernize Lewisham Council’s Contact Centre

Route 101 to Modernize Lewisham Council’s Contact Centre

2026 Research: What Contact Centres Are Doing Right Now

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

CX Live’s The Experience Show Middle East 2026…

Netcall Adds New AI Capabilities to Liberty Spark

Netcall Adds New AI Capabilities to Liberty Spark

8×8 Wins Four Stevie Awards for Technology and Service

8×8 Wins Four Stevie Awards for Technology and…

Content Guru Wins Two Cloud Excellence Awards

Content Guru Wins Two Cloud Excellence Awards

MiaRec and Alianza Announce New Integration

MiaRec and Alianza Announce New Integration

Zoom Cares Announces $2.75m AI Grant Funding

Zoom Cares Announces $2.75m AI Grant Funding

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success