Call Centre News | Call Centre Helper

Call Centre News

Call Centre News – a selection of news stories related to contact centres

8 Ways to Ensure Webchat Success

550

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Top Tips for Reducing Repeat Calls

4,476

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Voice Biometrics Goes Mainstream

204

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Will Changes to CLI Rules Affect You?

217

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Case Study: Concierge Service Improves Personalisation

633

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Getting to 80% Rate of Back-Office Workforce Utilisation

1,970

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Average Speed to Answer Jumps by 27%

1,066

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Police contact centres are extremely customer service focused

11,028

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Asia Embraces WhatsApp for Customer Service

1,134

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P&Q Challenge Looks for New Recruits

231

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Cartoon of the Month – Making Bonuses

1,217

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Could You Be Doing More to Improve Your Agents’ Posture?

332

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Constant Interruptions Driving Need for Speed

407

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malcolm Jeffrey sat at his desk

Call centre workers prove age is just a number

4,970

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The benefits of a hosted dialler

2,175

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3 business people blindfolded and feeling their way around

78% of service desks in the dark over call handling costs

2,412

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The call centre exercise work-out

9,769

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Which Perks Really Interest Employees?

411

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TV Show Criticises Charity Telemarketing

459

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2 minutes on… Shrinkage

1,080

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