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Call Centre News

Call Centre News – a selection of news stories related to contact centres

Managing Risk & Compliance in the Contact Centre

3,011

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Workforce Management Report Released

179

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Movers and Shakers

1,101

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Top Tips for Reducing Repeat Calls

9,339

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CallMiner Eureka Starter Now Available on AWS Marketplace

437

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NICE Release New Technology to Improve Digital Conversations

293

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Battling Anxiety when Dealing with Customers

3,242

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Genesys Announce New Artificial Intelligence Capabilities

291

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Foehn Awarded Genesys Gold Partner Status

109

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Net Promoter Score (NPS) is becoming less Important

583

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NICE Interactions – The Contact Centre and Customer Experience Event

175

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How to Beat the ‘Sleepy Monday’ Blues

138

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Case Study: European Tax Agency Implements a Virtual Assistant

89

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Anatomy of a Good Call – Measurement

918

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Case Study: Affinity Sutton Selects New Webchat Service

219

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3 Ways to Reduce Absenteeism

3,204

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Part 4. Anatomy of a Good Call – What a Good Call Will Look Like in the Future

1,000

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The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

2,507

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trivago Hotel Relations Books Talkdesk to Optimise Contact Centre

136

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What Is a Unified Desktop?

9,279

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