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Call Centre News

Call Centre News – a selection of news stories related to contact centres

The Fraudster Is Calling… Why Aren’t Consumers Picking up on It?

200

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Ember Opens New Office in Toronto

164

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50% of Contact Centres Multi-Skill “Nearly All” of Their Agents

1,141

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Global Artificial Intelligence Centre of Excellence Established in Ireland

96

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How to Host an Office Olympics

882

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Follow These Guidelines to Stay Compliant With New Ofcom Rules

792

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Sabio Acquires DatapointEurope

122

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men looking through magnifying glass at figures

High rates of staff turnover could cost call centres £2 billion in the next year

4,589

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8×8 Announces Enhancements to the X Series Cloud Communications Platform

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swot-graph-staff

2 minutes on… Optimising team leader/advisor ratios

1,741

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drinking coffee with friends

Take Part in Our Survey – Are You Delivering Exceptional Customer Service?

1,021

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Customers Happy to Hold

1,681

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Contact Centres Employ 3.7 Million People in Europe

1,439

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The 2016/17 UK Contact Centre HR & Operational Benchmarking Report

2,370

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Police contact centres are extremely customer service focused

11,752

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32,000 Jobs in UK Contact Centres Are Set to Bear the Brunt of Brexit

755

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7 Tips for a More Productive Contact Centre Workforce

837

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IVR Testing Explained

1,102

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Top Tips for Reducing Repeat Calls

8,871

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Genesys PureCloud Reveals Revenue Growth

103

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