Translate

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Hands counting one two, and three

NICE Delivers CCaaS “Ultimate Trifecta”

Balloons and confetti on blue background

Movers and Shakers March 2025

Person using laptop protection and Secure encryption technology

Calabrio Unveils All-in-One Webex Compliance Solution

Have your say

Have Your Say in Our Annual Benchmarking Survey!

Cost and Security Stall AI adoption in 2024 featured image

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

Person holding a digital rocket

NICE Has Launched CXone Mpower with AI Integration Updates

8×8 Introduces 8×8 Aftersale Assist to Enhance Post-Sale Support

Platform updates concept

8×8 Has Unveiled Updated Platform Features to Improve CX

AI Dashboard

Record Number of Automated Customer Interactions Handled on Black Friday

2 hands joining gears together

Sprinklr Expands Its Reach with a New Integration With Bluesky

Businessmen shaking hands

Puzzel Acquires Capturi to Boost AI-Powered CX

Two hands trying to connect couple puzzle piece with sunset background

Verint and Five9 Announce New Enhanced Partnership

Global Network Concept

Five9 Expands Global Reach with Google Cloud Marketplace

People shaking hands - Securing a deal

Zoom Secures Largest-Ever Contact Centre Deal

Lightbulb with AI written in the middle

Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness

Data Report

CCMA Releases New Data Research Report

Human hands joining gear wheels together as integration concept

Assembled Integrates with Gladly to Enhance Operations

A robot with a stack of books and lightbulb on top

Talkdesk Launches Knowledge Creator With AI Insights

2 hands shaking with secure locks over the top

8×8 Partners With Descope for Secure CX Solutions

Rebranding concept

Aspect Bursts Back Onto the CX Scene

Mixed channels survey results featured image

Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

Human hand with thumbs down and robot hand with thumbs up

64% of Customers Don’t Want AI – New Gartner Report Finds

Banner with rocket launch and speech bubble.

CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

Winner badge with magnifying glass

2024 International CX Excellence Award Winners Announced