The Majority of Contact Centres Don’t Integrate Their IVR and CRM 1,342 Filed under - Archived Content, Customer Relationship Management (CRM), IVR Solutions, Polls According to our poll, 73% of contact centres do not integrate the IVR with the CRM, whilst only 18% do so to provide a personalised experience. Poll – Do you integrate your IVR with the CRM? – answers Yes to provide a personalised experience – 18% Yes but only to provide tracking on contact outcomes – 9% No we do not integrate the IVR with the CRM – 73% Source: Call Centre Helper webinar: 5 Steps to Streamlining Your IVR System Sample size – 148 Date: March 2015 Author: Megan Jones Published On: 17th Jul 2015 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Relationship Management (CRM), IVR Solutions, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter