During our webinar “Creative Scheduling Strategies” our audience were asked “What is your rate of shrinkage?”
Poll answers
24%; Under 20%
38%; 21- 30%
29%; 30 – 49%
3%; 50% +
6%; What is shrinkage?
Source: Call Centre Helper website webinar poll Sample size – 113 Date: September 2013
We have a Erlang Calculator – including Shrinkage you might want to try
Author: Jo Robinson
Published On: 24th Feb 2014 - Last modified: 25th Sep 2019
Read more about - Archived Content, Polls, Shrinkage
