Articles - Shrinkage

The Shrinkage Formula Article Image

How to Calculate Contact Centre Shrinkage

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What Is Shrinkage?

Erlang Calculator v6 Featured Image

New Excel Based Erlang Calculator – with Maximum Occupancy

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What is the Difference Between Absenteeism and Shrinkage?

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Adding Shrinkage to Workload FTE

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Relationship of Shrinkage and Phone Occupancy

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How to Work Out How Many Staff You Need in a Contact Centre

What Is Call Centre Shrinkage and How to Reduce It

What Is the Difference Between Occupancy and Utilisation?

Contact Centre Forecasting: Closing the Staffing Gap

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What Are the Industry Standards for Call Centre Metrics?

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

Erlang Calculators Explained

11 Top Tips for Spreadsheet Forecasting in Excel

FAQs – Call Forecasting With Spreadsheets

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How to Calculate Schedule Efficiency

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15 Scheduling Mistakes You Need to Avoid at All Cost

Top Tips for Improving Contact Centre Shrinkage

Trade Secrets: How to Get the Best Out of Your WFM Software

How to Deal with Long Queues in the Contact Centre

Top ten questions regarding the free Erlang calculator….