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Articles about Shrinkage

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How to Work Out How Many Staff You Need in a Contact Centre

181,628

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What Is the Difference Between Occupancy and Utilisation?

47,996

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Contact Centre Forecasting: Closing the Staffing Gap

1,095

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What Are the Industry Standards for Call Centre Metrics?

104,088

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,964

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

191,982

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

547,751

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

8,084

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

134,041

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What Is an Erlang Calculator?

54,652

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