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Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

34,191

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Contact Centre Forecasting: Closing the Staffing Gap

846

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

83,106

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,658

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

153,082

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

510,057

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

7,105

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

126,643

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What Is an Erlang Calculator?

46,452

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A man holds an ipad, whilst standing in front of a chalk board

How to Work Out How Many Staff You Need in a Contact Centre

141,658

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A wooden balance with 3 yellow pieces out weighed by one orange piece

How to Calculate Contact Centre Shrinkage

268,513

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11 Top Tips for Spreadsheet Forecasting in Excel

5,353

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FAQs – Call Forecasting With Spreadsheets

12,082

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How to Calculate Schedule Efficiency

9,863

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15 Scheduling Mistakes You Need to Avoid at All Cost

5,947

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2 Minutes on… Shrinkage

8,443

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Top Tips for Improving Contact Centre Shrinkage

37,610

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Trade Secrets: How to Get the Best Out of Your WFM Software

6,267

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How to Deal with Long Queues in the Contact Centre

27,105

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Top ten questions regarding the free Erlang calculator….

11,804

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