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Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

41,073

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Contact Centre Forecasting: Closing the Staffing Gap

977

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

93,811

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,805

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

174,330

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

528,754

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

7,565

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

130,390

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What Is an Erlang Calculator?

51,154

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A man holds an ipad, whilst standing in front of a chalk board

How to Work Out How Many Staff You Need in a Contact Centre

160,916

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