Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Shrinkage
Next
RECENT
POPULAR
How to Address Call Centre Shrinkage
What is Call Centre Shrinkage and How to Calculate It?
What Is Shrinkage?
Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
What is the Difference Between Absenteeism and Shrinkage?
Adding Shrinkage to Workload FTE
Relationship of Shrinkage and Phone Occupancy
How to Work Out How Many Staff You Need in a Contact Centre
What Is Call Centre Shrinkage and How to Reduce It
What Is the Difference Between Occupancy and Utilisation?
Contact Centre Forecasting: Closing the Staffing Gap
What Are the Industry Standards for Call Centre Metrics?
The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)
Erlang C Formula – Made Simple With an Easy Worked Example
10 Things You Need When Calculating How Many Contact Centre Advisors You Need
Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner
Erlang Calculators Explained
11 Top Tips for Spreadsheet Forecasting in Excel
FAQs – Call Forecasting With Spreadsheets
How to Calculate Schedule Efficiency
15 Scheduling Mistakes You Need to Avoid at All Cost
Top Tips for Improving Contact Centre Shrinkage
Trade Secrets: How to Get the Best Out of Your WFM Software
How to Deal with Long Queues in the Contact Centre
Next
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?