Articles - Shrinkage

shrinkage pie

371

What Is Shrinkage?

Erlang Calculator v6 Featured Image

628,898

New Excel Based Erlang Calculator – with Maximum Occupancy

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341

Adding Shrinkage to Workload FTE

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524

What is the Difference Between Absenteeism and Shrinkage?

relationship with occupancy

257

Relationship of Shrinkage and Phone Occupancy

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259,863

How to Work Out How Many Staff You Need in a Contact Centre

8,969

What Is Call Centre Shrinkage and How to Reduce It

73,056

What Is the Difference Between Occupancy and Utilisation?

1,463

Contact Centre Forecasting: Closing the Staffing Gap

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

144,862

What Are the Industry Standards for Call Centre Metrics?

3,401

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

The Erlang C Formula

266,817

Erlang C Formula – Made Simple With an Easy Worked Example

11,316

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

144,222

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

77,545

What Is an Erlang Calculator?

The Shrinkage Formula Article Image

383,754

How to Calculate Contact Centre Shrinkage

5,991

11 Top Tips for Spreadsheet Forecasting in Excel

13,951

FAQs – Call Forecasting With Spreadsheets

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15,676

How to Calculate Schedule Efficiency

6,541

15 Scheduling Mistakes You Need to Avoid at All Cost

40,804

Top Tips for Improving Contact Centre Shrinkage

6,521

Trade Secrets: How to Get the Best Out of Your WFM Software

28,429

How to Deal with Long Queues in the Contact Centre

12,176

Top ten questions regarding the free Erlang calculator….