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Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

29,525

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Contact Centre Forecasting: Closing the Staffing Gap

792

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An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

What Are the Industry Standards for Call Centre Metrics?

71,109

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

2,529

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

138,267

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

491,601

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

6,672

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

123,118

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What Is an Erlang Calculator?

43,442

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How to Work Out How Many Staff You Need in a Contact Centre

128,448

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A wooden balance with 3 yellow pieces out weighed by one orange piece

How to Calculate Contact Centre Shrinkage

252,639

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11 Top Tips for Spreadsheet Forecasting in Excel

5,212

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FAQs – Call Forecasting With Spreadsheets

11,780

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How to Calculate Schedule Efficiency

9,071

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15 Scheduling Mistakes You Need to Avoid at All Cost

5,807

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2 Minutes on… Shrinkage

8,106

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Top Tips for Improving Contact Centre Shrinkage

36,596

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Trade Secrets: How to Get the Best Out of Your WFM Software

6,221

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How to Deal with Long Queues in the Contact Centre

26,840

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Top ten questions regarding the free Erlang calculator….

11,755

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