The Leading Contact Centre Magazine

Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

12,205

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Contact Centre Forecasting: Closing the Staffing Gap

455

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What Are the Industry Standards for Call Centre Metrics?

36,626

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

1,831

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

77,281

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

398,670

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

3,808

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

107,799

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What Is an Erlang Calculator?

28,797

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How to Work Out How Many Staff You Need in a Contact Centre

74,790

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Abacus

How to Calculate Contact Centre Shrinkage

186,553

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11 Top Tips for Spreadsheet Forecasting in Excel

4,465

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FAQs – Call Forecasting With Spreadsheets

9,939

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An animated hand presses a calculator resting on a notepad

How to Calculate Schedule Efficiency

6,021

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15 Scheduling Mistakes You Need to Avoid at All Cost

5,073

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2 minutes on… Shrinkage

4,022

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Top Tips for Improving Contact Centre Shrinkage

31,196

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Recorded Webinar: Scheduling Masterclass

972

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What-is-your-rate-of-shrinkage

The Average Rate of Contact Centre Shrinkage is around 30%

924

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Trade Secrets: How to Get the Best Out of Your WFM Software

6,060

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