Articles - Shrinkage

shrinkage pie

1,664

What Is Shrinkage?

Erlang Calculator v6 Featured Image

682,377

New Excel Based Erlang Calculator – with Maximum Occupancy

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891

Adding Shrinkage to Workload FTE

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1,373

What is the Difference Between Absenteeism and Shrinkage?

relationship with occupancy

651

Relationship of Shrinkage and Phone Occupancy

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299,505

How to Work Out How Many Staff You Need in a Contact Centre

15,736

What Is Call Centre Shrinkage and How to Reduce It

86,255

What Is the Difference Between Occupancy and Utilisation?

1,666

Contact Centre Forecasting: Closing the Staffing Gap

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179,207

What Are the Industry Standards for Call Centre Metrics?

3,492

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

The Erlang C Formula

311,437

Erlang C Formula – Made Simple With an Easy Worked Example

12,400

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

147,579

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

95,863

What Is an Erlang Calculator?

The Shrinkage Formula Article Image

432,416

How to Calculate Contact Centre Shrinkage

6,192

11 Top Tips for Spreadsheet Forecasting in Excel

14,315

FAQs – Call Forecasting With Spreadsheets

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18,356

How to Calculate Schedule Efficiency

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7,039

15 Scheduling Mistakes You Need to Avoid at All Cost

41,544

Top Tips for Improving Contact Centre Shrinkage

6,616

Trade Secrets: How to Get the Best Out of Your WFM Software

29,037

How to Deal with Long Queues in the Contact Centre

12,310

Top ten questions regarding the free Erlang calculator….