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Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

6,628

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Contact Centre Forecasting: Closing the Staffing Gap

361

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What Are the Industry Standards for Call Centre Metrics?

27,844

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

1,491

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

60,555

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

369,450

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

3,166

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Call Centre Erlang Staffing Calculator – v 4.2 – Now With Call Abandons and Day Planner

101,876

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What Is an Erlang Calculator?

23,242

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How to Work Out How Many Staff You Need in a Contact Centre

62,265

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Abacus

How to Calculate Contact Centre Shrinkage

162,254

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11 Top Tips for Spreadsheet Forecasting in Excel

4,229

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FAQs – Call Forecasting With Spreadsheets

9,425

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An animated hand presses a calculator resting on a notepad

How to Calculate Schedule Efficiency

5,460

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15 Scheduling Mistakes You Need to Avoid at All Cost

4,903

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2 minutes on… Shrinkage

3,336

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Top Tips for Improving Contact Centre Shrinkage

28,212

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Recorded Webinar: Scheduling Masterclass

948

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What-is-your-rate-of-shrinkage

The Average Rate of Contact Centre Shrinkage is around 30%

832

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Trade Secrets: How to Get the Best Out of Your WFM Software

6,000

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