Articles - Shrinkage

Erlang Calculator v6 Featured Image

607,292

New Excel Based Erlang Calculator – with Maximum Occupancy

A pen, calculator, magnifying glass and white notepad

78

Adding Shrinkage to Workload FTE

absent chess piece

168

What is the Difference Between Absenteeism and Shrinkage?

relationship with occupancy

69

Relationship of Shrinkage and Phone Occupancy

Girl with abacus on a cyan background

242,910

How to Work Out How Many Staff You Need in a Contact Centre

7,471

What Is Call Centre Shrinkage and How to Reduce It

68,347

What Is the Difference Between Occupancy and Utilisation?

1,386

Contact Centre Forecasting: Closing the Staffing Gap

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

135,555

What Are the Industry Standards for Call Centre Metrics?

3,344

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

The Erlang C Formula

248,291

Erlang C Formula – Made Simple With an Easy Worked Example

10,577

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

142,496

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

68,978

What Is an Erlang Calculator?

The Shrinkage Formula Article Image

367,066

How to Calculate Contact Centre Shrinkage

5,908

11 Top Tips for Spreadsheet Forecasting in Excel

13,514

FAQs – Call Forecasting With Spreadsheets

An animated hand presses a calculator resting on a notepad

14,573

How to Calculate Schedule Efficiency

6,474

15 Scheduling Mistakes You Need to Avoid at All Cost

40,426

Top Tips for Improving Contact Centre Shrinkage

6,465

Trade Secrets: How to Get the Best Out of Your WFM Software

28,166

How to Deal with Long Queues in the Contact Centre

12,131

Top ten questions regarding the free Erlang calculator….

Shrinkage Russian dolls decreasing in size

2,151

Workforce Management (WFM) and Shrinkage