Shrinkage | Call Centre Helper

Articles about Shrinkage

What Are the Industry Standards for Call Centre Metrics?

13,661

Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

321,224

10 Things You Must Know to Calculate How Many Contact Centre Advisors You Need

2,386

How to Work Out How Many Staff You Need in a Contact Centre

44,435

Abacus

How to Calculate Contact Centre Shrinkage

122,791

11 Top Tips for Spreadsheet Forecasting in Excel

3,830

The Importance of Being Actual

106

Where Is Your Contact Centre Spend Going?

240

FAQs – Call Forecasting With Spreadsheets

7,063

How to Calculate Schedule Efficiency

4,598