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Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

4,719

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Contact Centre Forecasting: Closing the Staffing Gap

350

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What Are the Industry Standards for Call Centre Metrics?

23,621

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

1,285

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

53,007

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

355,955

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

2,929

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Call Centre Erlang Staffing Calculator – v 4.2 – Now With Call Abandons and Day Planner

98,676

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What Is an Erlang Calculator?

20,683

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How to Work Out How Many Staff You Need in a Contact Centre

56,808

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Abacus

How to Calculate Contact Centre Shrinkage

149,954

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11 Top Tips for Spreadsheet Forecasting in Excel

4,141

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FAQs – Call Forecasting With Spreadsheets

9,138

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How to Calculate Schedule Efficiency

5,169

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15 Scheduling Mistakes You Need to Avoid at All Cost

4,795

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2 minutes on… Shrinkage

2,994

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Top Tips for Improving Contact Centre Shrinkage

26,663

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Recorded Webinar: Scheduling Masterclass

940

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What-is-your-rate-of-shrinkage

The Average Rate of Contact Centre Shrinkage is around 30%

781

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Trade Secrets: How to Get the Best Out of Your WFM Software

5,962

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