Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

2,567

Contact Centre Forecasting: Closing the Staffing Gap

312

What Are the Industry Standards for Call Centre Metrics?

18,942

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

1,078

The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

43,675

Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

339,929

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

2,699

Call Centre Erlang Staffing Calculator – v 4.2 – Now With Call Abandons and Day Planner

94,661

What Is an Erlang Calculator?

19,044

How to Work Out How Many Staff You Need in a Contact Centre

51,207