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Articles about Shrinkage

What Is the Difference Between Occupancy and Utilisation?

9,439

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Contact Centre Forecasting: Closing the Staffing Gap

418

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What Are the Industry Standards for Call Centre Metrics?

32,940

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The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

1,722

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The Erlang C Formula

Erlang C Formula – Made Simple With an Easy Worked Example

69,263

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

384,931

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

3,470

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

104,940

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What Is an Erlang Calculator?

25,964

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How to Work Out How Many Staff You Need in a Contact Centre

68,515

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Abacus

How to Calculate Contact Centre Shrinkage

175,518

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11 Top Tips for Spreadsheet Forecasting in Excel

4,349

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FAQs – Call Forecasting With Spreadsheets

9,691

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An animated hand presses a calculator resting on a notepad

How to Calculate Schedule Efficiency

5,795

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15 Scheduling Mistakes You Need to Avoid at All Cost

4,977

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2 minutes on… Shrinkage

3,733

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Top Tips for Improving Contact Centre Shrinkage

29,935

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Recorded Webinar: Scheduling Masterclass

957

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What-is-your-rate-of-shrinkage

The Average Rate of Contact Centre Shrinkage is around 30%

884

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Trade Secrets: How to Get the Best Out of Your WFM Software

6,041

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