Articles - Shrinkage

shrinkage pie

1,040

What Is Shrinkage?

Erlang Calculator v6 Featured Image

657,017

New Excel Based Erlang Calculator – with Maximum Occupancy

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910

What is the Difference Between Absenteeism and Shrinkage?

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628

Adding Shrinkage to Workload FTE

relationship with occupancy

430

Relationship of Shrinkage and Phone Occupancy

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281,930

How to Work Out How Many Staff You Need in a Contact Centre

13,413

What Is Call Centre Shrinkage and How to Reduce It

80,383

What Is the Difference Between Occupancy and Utilisation?

1,577

Contact Centre Forecasting: Closing the Staffing Gap

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

159,287

What Are the Industry Standards for Call Centre Metrics?

3,450

The Biggest Cause of Call Centre Shrinkage (And How to Eliminate It)

The Erlang C Formula

290,599

Erlang C Formula – Made Simple With an Easy Worked Example

11,976

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

145,969

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

86,659

What Is an Erlang Calculator?

The Shrinkage Formula Article Image

410,009

How to Calculate Contact Centre Shrinkage

6,112

11 Top Tips for Spreadsheet Forecasting in Excel

14,160

FAQs – Call Forecasting With Spreadsheets

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17,076

How to Calculate Schedule Efficiency

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6,964

15 Scheduling Mistakes You Need to Avoid at All Cost

41,245

Top Tips for Improving Contact Centre Shrinkage

6,566

Trade Secrets: How to Get the Best Out of Your WFM Software

28,786

How to Deal with Long Queues in the Contact Centre

12,224

Top ten questions regarding the free Erlang calculator….