24 Hours is the Target Response Time for Email


During our webinar “The best ways to deal with Webchat and Email” our audience were asked “What is your target response time for email?”

Poll answers
2% Under 15 minutes
17% Under 1 hour
20% 4 hours
52% 24 hours
8% 5 days

Source: Call Centre Helper website webinar poll    Sample size – 163     Date: March 2013

Here is a link to the webinar: The best ways to deal with Webchat and Email

Published On: 24th Sep 2013 - Last modified: 18th Sep 2019
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