24 Hours is the Target Response Time for Email


What-is-your-target-response-time-for-email

During our webinar “The best ways to deal with Webchat and Email” our audience were asked “What is your target response time for email?”

Poll answers
2% Under 15 minutes
17% Under 1 hour
20% 4 hours
52% 24 hours
8% 5 days

Source: Call Centre Helper website webinar poll    Sample size – 163     Date: March 2013

Here is a link to the webinar: The best ways to deal with Webchat and Email

Published On: 24th Sep 2013 - Last modified: 18th Sep 2019
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