24 Hours is the Target Response Time for Email 3,941 Filed under - Archived Content, Email, Polls During our webinar “The best ways to deal with Webchat and Email” our audience were asked “What is your target response time for email?” Poll answers 2% Under 15 minutes 17% Under 1 hour 20% 4 hours 52% 24 hours 8% 5 days Source: Call Centre Helper website webinar poll Sample size – 163 Date: March 2013 Here is a link to the webinar: The best ways to deal with Webchat and Email Author: Jo Robinson Published On: 24th Sep 2013 - Last modified: 18th Sep 2019 Read more about - Archived Content, Email, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter