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Most Contact Centres have answer machine detection (AMD) turned off

For-outbound-dialling,-do-you-have-answer-machine-detection-(AMD)-turned-on-or-off

Published On: 9th Jan 2013 10:08 - Modified: 12th Aug 2025

On – 29%
Off – 29%
Don’t Know – 42%

Source: Call Centre Helper website reader poll Votes: 609 Date: July 2012

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Most Contact Centres have answer machine detection (AMD) turned off

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