Atiq Rehman - Call Centre Helper

Connect with Atiq on LinkedIn "> Atiq Rehman - Call Centre Helper

Atiq Rehman

Atiq Rehman, Cloud and Data Services Manager, Business Systems

Connect with Atiq on LinkedIn

Recent Articles Most Viewed Articles

What to Look for When Buying an ACD System

What to Look for When Buying an ACD System

Omnichannel – What Is an Acceptable Waiting Time?

Omnichannel – What Is an Acceptable Waiting Time?

How Do I Integrate Contact Centre Technology With My CRM System?

How Do I Integrate Contact Centre Technology With My CRM…

The Top Ten Uses for Call Recordings

The Top Ten Uses for Call Recordings

16 Things Your Contact Centre Might Be Getting Wrong

16 Things Your Contact Centre Might Be Getting Wrong

A Guide to Call Routing in the Contact Centre

How Will GDPR Affect the Call Centre Industry?

How Will GDPR Affect the Call Centre Industry?

An Introduction to… PCI Compliance

An Introduction to… PCI Compliance

The Hidden Gems of Call Recording

The Hidden Gems of Call Recording

How Do You Make Your Call Centre PCI Compliant?

How Do You Make Your Call Centre PCI Compliant?

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

How To Manage Your AI Agent Like A Human

Customer Satisfaction Survey Best Practices: A Complete Guide

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?