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Charlie Mitchell

Recent Articles Most Viewed Articles
How to Motivate Staff in 25 Ways

How to Motivate Staff in 25 Ways

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Top Tips to Improve Listening Skills on the Telephone

The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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The Best Courtesy Words and Expressions to Use in…

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46 Tips for Managing Absence

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The Top 10 Most Important Call Centre Metrics

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21 Top Tips for Appointment Setting

Exceptional Customer Service Examples

Exceptional Customer Service Examples

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5 Tips to Improve Your Call Centre Sales

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A Policy for Dealing with Abusive Customers

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When Is It OK to Hang-Up on a Customer?

25 Good Examples of How to Collect Customer Feedback

25 Good Examples of How to Collect Customer Feedback

How to Use Funnel Questions – With Examples

How to Use Funnel Questions – With Examples

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How to Calculate Productivity in the Contact Centre

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Assurance Statements in Customer Service – With…

What Is an Acceptable Call Centre Waiting Time?

What Is an Acceptable Call Centre Waiting Time?

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What Should You Name Your Call Centre?

First Contact Resolution? – Definition, Formula and Best Practices

First Contact Resolution? – Definition, Formula and Best…

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10 Feedback Examples to Improve Contact Centre Performance

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How to Create a Contact Centre Quality Scorecard –…

What Is Wrap Time and How Can I Reduce It?

What Is Wrap Time and How Can I Reduce It?

16 Ways to Improve Your Net Promoter Score (NPS)

16 Ways to Improve Your Net Promoter Score (NPS)

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

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10 Examples of Customer Service Activities

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