Daniel Ord - Call Centre Helper

Daniel Ord

Daniel Ord at OmniTouch International

Recent Articles Most Viewed Articles

How to Calculate Productivity in the Contact Centre

How to Calculate Productivity in the Contact Centre

How to Forecast With Limited Data

How to Forecast With Limited Data

Call Centre Quality Assurance: How to Create an Excellent QA Programme

Call Centre Quality Assurance: How to Create an…

What Is a Knowledge Base? – With a Definition, Uses and Mistakes to Avoid

What Is a Knowledge Base? – With a Definition,…

New Year Resolution Ideas for Your Call Centre

New Year Resolution Ideas for Your Call Centre

4 Key Objectives to Improve Productivity and Customer Experience

4 Key Objectives to Improve Productivity and Customer…

The Quality Problem: Good Advisors Stay Good – Average Advisors Stay Average

The Quality Problem: Good Advisors Stay Good –…

How to Inspire Contact Centre Agents to Improve Their Performance

How to Inspire Contact Centre Agents to Improve Their…

30 Tips on How to Improve Contact Centre Productivity

30 Tips on How to Improve Contact Centre Productivity

8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

8 Ideas to Help Contact Centre Agents Be Better at Their…

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Remote Working

10 Expert Tips for Remote Working

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Employee Engagement

10 Expert Tips for Employee Engagement

10 Expert Tips for Call Centre Coaching

10 Expert Tips for Call Centre Coaching

Net Promoter Score (NPS) is becoming less Important

Net Promoter Score (NPS) is becoming less Important

Recorded Webinar: Building a Productive and Efficient Contact Centre

Recorded Webinar: Building a Productive and Efficient…

Recorded Webinar : A Smarter Approach to Contact Centre QA – Video

Recorded Webinar : A Smarter Approach to Contact Centre…

Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job

Recorded Webinar: Hints and Tips for Helping Agents be…

Recorded Webinar: How to Make Your Agents More Productive (2019)

Recorded Webinar: How to Make Your Agents More…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?