Gavin Scott Archives - Call Centre Helper

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Gavin Scott

Gavin Scott is an International Customer Service Speaker & Professional Virtual Online Educator, as well as Author of “Finding Gold Dust” How to Create Exceptional Customer Experiences.

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Recent Articles Most Viewed Articles

100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

How to Deliver Bad News to a Customer – With Examples

How to Deliver Bad News to a Customer – With…

How to Get Your Advisors to Show Genuine Interest in Customers

How to Get Your Advisors to Show Genuine Interest in…

Making Your Customer Service Writing Simple, Friendly and Personal

Making Your Customer Service Writing Simple, Friendly…

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

How to Avoid Serving Customers on Autopilot

How to Avoid Serving Customers on Autopilot

Podcast – How to Get More From Your Call Centre Team

Podcast – How to Get More From Your Call Centre Team

Recorded Webinar: Driving Up Customer Satisfaction Scores

Recorded Webinar: Driving Up Customer Satisfaction Scores

The Top 20 Webinars

The Top 20 Webinars

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CallMiner Named Strong Performer in Forrester Wave

Report: Frost Radar for EMEA Customer Experience Platforms 2026

The 2026 UK Contact Centre Conduct Risk Report

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action