Articles - Genesys

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Podcast: Contact Centre AI: What are your options?
5 Ways to Use CRM Systems to Improve Customer Service
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
Podcast: How can you boost First Contact Resolution in your contact centre?
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How to Reduce Hold Time in Your Contact Centre
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
Podcast: How Can You Use Customer Emotions to Your Advantage?
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How to Use Social Media for Great Customer Service
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9 Technology Trends for Mid-Sized Call Centres
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How to Get Started With Predictive Routing
5 Ways Technology Can Improve Customer Satisfaction In the Contact Centre
Webinar on the the latest thinking on contact centre metrics
Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
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4 Customer Experience Trends Which You Can Capitalize On
Genesys Announce New Artificial Intelligence Capabilities
A Genesys webinar on the new rules for customer experience
Recorded Webinar: The New Rules for Customer Experience
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6 Benefits of a Conversational Contact Centre IVR
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Artificial Intelligence in the Contact Centre: What You Should REALLY Know
3 Benefits of Real-Time Monitoring in the Call Centre
Workforce Management and Customer Experience Go Hand in Hand
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Foehn Awarded Genesys Gold Partner Status
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3 Ways Supervisors Can Improve Employee Engagement
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The Tragedy of Doing Too Little, Too Late
Genesys webinar: How to give the wow factor on email and live chat
Recorded Webinar: How to Give the Wow Factor on Email & Live Chat

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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