Lauren Comer - Call Centre Helper

Connect with Lauren on LinkedIn "> Lauren Comer - Call Centre Helper

Lauren Comer

Lauren Comer, Product Marketing Consultant / Owner, Elastic Anchor Creative

Connect with Lauren on LinkedIn

Recent Articles Most Viewed Articles

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact…

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

What to Look for in WFM Software

What to Look for in WFM Software

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

15 Essential Strategies to Reduce Staff Turnover

Which KPIs Do I Need for Contact Centre WFM?

Which KPIs Do I Need for Contact Centre WFM?

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

Workforce Optimization: 17 Ways to Improve Your Contact…

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

20 Contact Centre Objectives

20 Contact Centre Objectives

How to Better Integrate Customer Service and Marketing

How to Better Integrate Customer Service and Marketing

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?