Lauren Comer - Call Centre Helper

Connect with Lauren on LinkedIn "> Lauren Comer - Call Centre Helper

Lauren Comer

Lauren Comer, Product Marketing Consultant / Owner, Elastic Anchor Creative

Connect with Lauren on LinkedIn

Recent Articles Most Viewed Articles

20 Contact Centre Objectives

20 Contact Centre Objectives

Which KPIs Do I Need for Contact Centre WFM?

Which KPIs Do I Need for Contact Centre WFM?

15 Contact Centre Homeworking Problems and How to Overcome Them

15 Contact Centre Homeworking Problems and How to…

Remote Staff Engagement: 9 Strategies to Make Your Team Smile

Remote Staff Engagement: 9 Strategies to Make Your Team…

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

Super-Agents: The Top Ten Qualities of Great Contact…

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

17 New Ways to Improve Schedule Adherence in the Contact Centre

17 New Ways to Improve Schedule Adherence in the Contact…

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

Workforce Optimization: 17 Ways to Improve Your Contact…

Dealing With COVID-Fatigue in the Contact Centre

Dealing With COVID-Fatigue in the Contact Centre

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

How to Better Integrate Customer Service and Marketing

How to Better Integrate Customer Service and Marketing

What to Look for in WFM Software

What to Look for in WFM Software

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

15 Essential Strategies to Reduce Staff Turnover

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?