Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Recorded Webinar: Artificial Intelligence in the Contact Centre
Recorded Webinar: 10 Ways to Improve Customer Experience
Recorded Webinar: How to Better Understand the Voice of the Customer
Recorded Webinar: How to Improve Rapport with the Customer
Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes
Recorded Webinar: The Right Words and Phrases to Use With a Customer
Recorded Webinar: Omnichannel – Joining up the Customer Experience
Recorded Webinar: Building A Culture Of Continuous Improvement
Recorded Webinar: Building Emotional Intelligence into the Contact Centre
Recorded Webinar: Efficiency vs Effectiveness
Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
Recorded Webinar :Building a Positive Culture in the Contact Centre
Recorded Webinar: How to Really Empower your Agents
Recorded Webinar: Designing a Better Forecasting Spreadsheet
Recorded Webinar: How to Build a Case for More Budget and Technology
Recorded Webinar: Understanding Why Your Customers Are Contacting You
Recorded Webinar: Are You Staying on the Right Side of the Law?
Recorded Webinar: How to Measure Employee Engagement
Recorded Webinar: 10 Predictions for 2016
Recorded Webinar: Call Centre of the Future
Recorded Webinar: Tune up Your Contact Centre Performance
Recorded Webinar: Let’s Chat… About Forecasting
Recorded Webinar: 7 Ways to Drive Down Repeat Contacts