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Articles - P Cooper
RECENT
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The Top 10 Customer Service Strategies That Stand the Test of Time
25 Tips to Make Your Telesales People More Productive
Do you really know your customers?
It’s Them – Not Me!
Let’s get it (nearly) right – that’ll do!
Why the customer service dinosaurs should be extinct
Why good customer service should be in the news
Where have all the callers gone?
“Ask me no questions, I’ll tell you no lies!”
Customer service – is that all there is?
The Underground Customer Service Revolution
Behold, the future is coming!
The rise and fall of the management bully
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Reward for Service, not Sales
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Do Your Agents Really Know What “Good” Looks Like?
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Guide: Break the Customer and Agent Burnout Loop
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