Sean McIver - Call Centre Helper

Sean McIver

Sean McIver at MaxContact

Recent Articles Most Viewed Articles

The Top 20 Videos

The Top 20 Videos

Understanding Sentiment Analysis

Understanding Sentiment Analysis

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

Top Uses of Speech Analytics

Top Uses of Speech Analytics

Understanding Customer Analytics

Understanding Customer Analytics

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

Understanding Speech Analytics

Understanding Speech Analytics

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

Can the weather affect the mood of the caller / contact centre?

Can the weather affect the mood of the caller / contact…

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

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The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

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