Sean McIver - Call Centre Helper

Sean McIver

Sean McIver at MaxContact

Recent Articles Most Viewed Articles

The Top 20 Videos

The Top 20 Videos

Understanding Sentiment Analysis

Understanding Sentiment Analysis

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

Top Uses of Speech Analytics

Top Uses of Speech Analytics

Understanding Customer Analytics

Understanding Customer Analytics

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

Understanding Speech Analytics

Understanding Speech Analytics

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

Can the weather affect the mood of the caller / contact centre?

Can the weather affect the mood of the caller / contact…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

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Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?