Sean McIver - Call Centre Helper

Sean McIver

Sean McIver at MaxContact

Recent Articles Most Viewed Articles

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

20 Smart Ideas to Improve Your Voice of the Customer Programme

20 Smart Ideas to Improve Your Voice of the Customer…

Can the weather affect the mood of the caller / contact centre?

Can the weather affect the mood of the caller / contact…

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

How to Safely Lower Average Handling Time

How to Safely Lower Average Handling Time

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

Understanding Speech Analytics

Understanding Speech Analytics

The Top 20 Videos

The Top 20 Videos

Understanding Sentiment Analysis

Understanding Sentiment Analysis

Understanding Customer Analytics

Understanding Customer Analytics

Top Uses of Speech Analytics

Top Uses of Speech Analytics

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?