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Articles - Sensee
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POPULAR
Staff Feel Disconnected in the Office
19 Intelligent Ideas to Improve Employee Experience
How to Raise the Profile of Your Contact Centre
8 Useful Customer Journey Mapping Tools and Techniques
Sensee Receives Innovation of the Year Award
Double Success for Sensée at the 2021 Forum Awards
18 Characteristics of Great Customer Service
Survey Paints Positive Picture of Employee Engagement During Lockdown
19 Golden Rules for Call Monitoring
Engaged Homeworkers Are the Key to Happy Customers
19 Ways to Deal with High Contact Volumes
18 Simple Ideas to Reduce Your Abandon Rate
20 Great Ways to Drive Down Customer Complaints
The CEO Interview: Mark Walton at Sensée
When Will It Be Safe to Go Back to the Office?
17 Smart Ways to Refresh Your Homeworking Strategy
Dealing With COVID-Fatigue in the Contact Centre
Sensée Named Small/Medium Outsourced Contact Centre of the Year
16 Contact Centre Technology Innovations That You Can’t Ignore
Waiting Time: What Is Best for Your Customers?
9 Ways to Cope With Distractions When Working From Home
Working Together – Apart
6 Tips to Prepare for a Day of Homeworking
Sensée Strikes Gold at the 2020 South West Contact Centre Awards
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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