Stuart Clarke Archives - Call Centre Helper

Connect with Stuart on LinekdIn "> Stuart Clarke Archives - Call Centre Helper

Stuart Clarke

Stuart Clarke, UK Sales Lead, Storman Software Pty Ltd

Connect with Stuart on LinekdIn

Recent Articles Most Viewed Articles

Seven Ways to Improve First Call Resolution

Seven Ways to Improve First Call Resolution

Consumer Perception and the State of Service Trends

Consumer Perception and the State of Service Trends

How to Improve Contact Centre Response Time

How to Improve Contact Centre Response Time

Contact Centre Performance Challenges and How to Fix Them

Contact Centre Performance Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

The Best De-Escalation Techniques

The Best De-Escalation Techniques

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action