Archived Content

White Paper: Cloud solutions take the lead

Published On: 2nd Feb 2014 16:13 - Modified: 1st Nov 2017

The “Cloud Momentum Boosts Trends in the Contact Center” report forecasts that the hosted contact centre market to grow to £1.9 billion ($3.162 billion) by 2017With an average growth of 12.1% annually. In contrast, the contact centre systems market is forecast to grow only to £1.1 billion ($1.892 billion) during the same forecast period.

White Paper: written by Interactive Intelligence

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Cloud solutions take the lead

See more:

Your Next Read