The “Cloud Momentum Boosts Trends in the Contact Center” report forecasts that the hosted contact centre market to grow to £1.9 billion ($3.162 billion) by 2017With an average growth of 12.1% annually. In contrast, the contact centre systems market is forecast to grow only to £1.1 billion ($1.892 billion) during the same forecast period.
White Paper: written by Interactive Intelligence
Author: Jo Robinson
Published On: 2nd Feb 2014 - Last modified: 1st Nov 2017
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