How to adopt a more personalised approach to help differentiate service, expand revenue generation, increase customer loyalty and reduce churn.
- How can you provide customers with easier,better ways to access your organisation?
- Can you achieve cost containment while delivering service differentiation?
- Are you meeting customer expectations better than your competition?
White Paper: written by Genesys.
Author: Jo Robinson
Published On: 20th May 2014 - Last modified: 2nd Jan 2020
Read more about - Archived Content, Genesys
