The aim of this guide is to tell the truth about call recording and dispell some popular myths in the process.
In a nutshell, the costs of call recording have always far outweighed the benefits. Companies spent too much money on solutions that failed to deliver the improvements in quality assurance, compliance, security and agent training they promised.
White Paper: written by Magnetic North
Author: Jo Robinson
Published On: 2nd Mar 2014 - Last modified: 28th Nov 2018
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