Here are five key steps to keep in mind when building an outstanding contact centre in today’s rapidly changing customer landscape.Changes in customer behavior and expectations are causing organisations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact centre in this new environment have also shifted.
White Paper: written by Genesys.
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Author: Jo Robinson
Published On: 2nd Feb 2014 - Last modified: 22nd Mar 2017
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