The report, which investigates where the contact centre market is in the cloud adoption curve, also reveals some of the reasons behind why contact centre managers are eager to make the move now.
The contact centre market is undertaking a fundamental shift, with more than one in three contact centre managers actively considering a move to the cloud in the near future.
White Paper: written by Magnetic North
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Author: Jo Robinson
Published On: 2nd Mar 2014 - Last modified: 20th Nov 2018
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