THE DATE: 26th June
THE LOCATION: Glasgow
THE DETAILS: Designed for managers, team leaders, duty managers or real-time co-ordinators in inbound contact centres, this one-day workshop will help your or your teams understand the impact each person makes on the overall service, why resource planning works the way it does and the responsibilities of the different job functions in effective resource management.
Author: Jo Robinson
Published On: 5th Jan 2014 - Last modified: 30th Oct 2017
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