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1 Day Resourcing & Planning Insights Workshop

Published On: 5th Jan 2014 08:00 - Modified: 30th Oct 2017

THE DATE: 26th June
THE LOCATION: Glasgow
THE DETAILS: Designed for managers, team leaders, duty managers or real-time co-ordinators in inbound contact centres, this one-day workshop will help your or your teams understand the impact each person makes on the overall service, why resource planning works the way it does and the responsibilities of the different job functions in effective resource management.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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1 Day Resourcing & Planning Insights Workshop

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