Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise

Published On: 16th Oct 2025 14:00 - Modified: 9th Jul 2026

Five9 webinar Responsible AI in Customer Interactions

Maintain customer trust while innovating with AI tools.

Let’s face it, compliance is a headache for all involved! From the advisors reading out long-winded compliance statements, and the quality teams making sure all the relevant tick boxes are checked (so no one gets fined!) – right through to the customers suffering through tedious processes when they have far better things to be getting on with!

Fortunately, this is all becoming a thing of the past and there are now smarter ways to maintain compliance – without the compromise!

Join this webinar where our panel of experts will be putting the spotlight on how agentic AI is changing compliance for the better, and how it’s (finally!) going to be much easier to manage compliance across your contact centre.

Panellists:

James Edmonds, Duty CX

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Jonathan Rosenberg, Five9

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Xander Freeman, Call Centre Helper

Topics Discussed:

How to ensure compliance while using AI
The latest regulations to be aware of
Using AI to make compliance invisible and vulnerability visible
Scaling your operations whilst remaining compliant
What “responsible AI” means in 2026 and beyond

Click here for this webinar recording

About
Five9

Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001, Five9 was built by voice experts and has spent more than two decades doing one thing: delivering contact centre capability from the cloud, with voice at its foundation, for enterprises that need their CX to actually work every day, in 140+ countries, across the regulated industries where reliability is non-negotiable.

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Author: Rachael Trickey

Reviewed by: Hannah Swankie