Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Designing Exceptional Customer Experience

Published On: 30th Oct 2025 14:00 - Modified: 9th Jul 2026

NiCE Designing Exceptional CX webinar ad

Yes, the rules have changed – yet again – on what it takes to design an exceptional customer experience.

Driven by ever higher customer expectations and even tighter budgets, contact centre leaders are being forced to do more with less.

But how are they doing this without sacrificing quality and the human touch?

Join this webinar where our panel of experts will be sharing real-life examples of how organizations are succeeding in building truly meaningful connections with their customers and pulling out all the stops to amplify the human experience in an AI-driven world.

Panellists:

Michel Stevens, Customer Experience Master (CXM)

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Jason Griffin, NiCE

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Xander Freeman, Call Centre Helper

Topics Discussed:

Real-life examples of where contact centres are succeeding right now
The difference between automation and augmentation
Where live agents will always prevail
What best practice looks like in 2025
Leaning into technology in a way that feels human

Click here for this webinar recording

About
NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Author: Rachael Trickey

Reviewed by: Jo Robinson