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Best Practice Site Visit – Gateshead

Published On: 9th Jun 2014 13:52 - Modified: 17th Sep 2019

THE DATE: 16th July

THE LOCATION: Worldpay – Gateshead

THE DETAILS: SHINE lifts engagement, quality & customer focus. Discover how a new collaborative, inclusive approach to QA underpinned a cultural transformation that has already lifted NPS 29% and encourages root cause analysis.

THE ORGANISERS: Professional Planning Forum

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Best Practice Site Visit – Gateshead

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