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Best Practice Site Visit- Nottingham

Published On: 9th Jun 2014 14:43 - Modified: 17th Sep 2019

THE DATE: 19th June
THE LOCATION: Capital One – Nottingham
THE DETAILS: Let’s Make Lives Better: People build success. Learn how Capital One UK proved the value of fully engaging people – on shore and off shore – in building trust with customers and raising net profit 45% above target.
THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Best Practice Site Visit- Nottingham

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