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Best Practice Site Visit – Romford

Published On: 9th Jun 2014 14:56 - Modified: 17th Sep 2019

THE DATE: 25th June

THE LOCATION: Neopost – Romford

THE DETAILS: Simple and Creative: applying speech Analytics. Discover how quickly speech analytics has focused delivery of improvements for both colleagues and customer in this 150-seat centre, using an imaginative and pragmatic approach.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Best Practice Site Visit – Romford

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