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Best Practice Site Visit – Nottingham

Published On: 9th Jun 2014 15:28 - Modified: 17th Sep 2019

THE DATE: 8th July

THE LOCATION: Experian – Nottingham

THE DETAILS: How Quality Assurance delivers for customers. When colleagues are scored by QA on their ability to do the right thing for the customer, more customers give the top ratings for their experience.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Best Practice Site Visit – Nottingham

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