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Back Office Planning

Published On: 5th Jul 2014 12:48 - Modified: 17th Sep 2019

A course designed for planners, analysts and managers who are looking to take established front office planning disciplines into the Back Office environment.

THE DATE: 23rd-24th September

THE LOCATION: Manchester

THE DETAILS: Whether you already plan for a Back Office department and wish to identify best practice in the processes you already have, or are looking to begin to create forecasts, schedules and manpower plans this course is designed for planners, analysts and managers who are looking to take established front office planning disciplines into the Back Office environment.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Back Office Planning

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