Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Call Centre of the Future

Published On: 8th Nov 2015 10:14 - Modified: 13th Aug 2025

The Call Centre has developed a lot over the past few years. What will happen in the next few years?

In this webinar, we look at what the future holds for the Contact Centre industry.

Topics Discussed

How social media will change the industry
Change in customer expectations
The future of email
Video chat
Omni-channel
Webchat
Video chat
The future of voice
New technology
Your predictions for the future Call Centre
Top tips from the audience

Panellists

Nicola Millard

Mike Murphy

Interactive Intelligence

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: Call Centre of the Future

Topics Discussed

Panellists

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