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Advanced Certificate in Customer Contact Planning and Management

Published On: 10th Jan 2014 08:00 - Modified: 11th Dec 2017

THE DATE: 10th – 12th June

THE LOCATION: Manchester
THE DETAILS: An accredited programme in association with the University of Ulster. This programme works outstandingly well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months of mentoring support, to help new planners contribute faster in the first months of their career.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Advanced Certificate in Customer Contact Planning and Management

THE DATE: 10th – 12th June

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