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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Sprinklr Redefines Customer Feedback Management
Cincinnati Emergency Communication Centre Leverages NICE…
Thinktank Group Enhances CX with 8×8
QStory Recognized in UKII Intelligence Report
2024 European Contact Centre & Customer Service…
Graphisoft Project With Sabio Group Leads to Award Success
Case Study: Sutton Council Delivers on Their Promise of…
8×8 Unveils Latest Enhancements to Customer…
Ditch Unreliable Customer Surveys With New xNPS
Playvox and Freshworks Partner to Revolutionize…
Sabio Launches New WFM eBook to Maximize Contact Centre…
Swisscom and Genesys Team Up For Next-Gen CX and…
Case Study: Lifeplus Boosts CSAT to 94.8%
Accelerate the Future of AI-Powered Experience…
Zendesk, AWS & Anthropic Combine to Deliver…
New AI-Driven Bot Analytics to Enhance Quality Management
8×8 Launches Operator Connect
Evaluagent Takes Bronze in Stevie Awards
Zoom Workplace Makes It Easier to Connect
Case Study: Royal Borough of Kingston Council…
Evaluagent and Assembled Unite to Boost Employee…
LSU Athletics Transforms Social Media Strategy with…
Latest Enhancements Equip Agents to Deliver Timely…
Many Failing to Use CRM to Full Potential
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
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Top Games to Reinforce Agent Skills and Knowledge
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success