The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
8×8 Unveils Latest Enhancements to Customer…
Ditch Unreliable Customer Surveys With New xNPS
Playvox and Freshworks Partner to Revolutionize…
Sabio Launches New WFM eBook to Maximize Contact Centre…
Swisscom and Genesys Team Up For Next-Gen CX and…
Case Study: Lifeplus Boosts CSAT to 94.8%
Accelerate the Future of AI-Powered Experience…
Zendesk, AWS & Anthropic Combine to Deliver…
New AI-Driven Bot Analytics to Enhance Quality Management
8×8 Launches Operator Connect
Evaluagent Takes Bronze in Stevie Awards
Zoom Workplace Makes It Easier to Connect
Case Study: Royal Borough of Kingston Council…
Evaluagent and Assembled Unite to Boost Employee…
LSU Athletics Transforms Social Media Strategy with…
Latest Enhancements Equip Agents to Deliver Timely…
Many Failing to Use CRM to Full Potential
Evaluagent Ranks in Flexa100 List
MaxContact Revamp Contact Hub
MiaRec Pioneers Prompt Customization and Testing
Case Study: DDC OS Dramatically Increased Planning…
Cnect Wales Celebrates 20 Years in Business
Odigo Unleashes the Power of AI for Exceptional CX…
New Agent Co-Pilot Improves Speed and Quality of…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
What Are the Key Use Cases of Contact Centre Automation?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action