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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Salesforce Signs Definitive Agreement to Acquire Spiff

Salesforce Signs Definitive Agreement to Acquire Spiff

Zoom Milestone as AI Generates Over 5 Million Meeting Summaries

Zoom Milestone as AI Generates Over 5 Million Meeting…

AI Access Given to Tens of Thousands of BigCommerce Customers

AI Access Given to Tens of Thousands of BigCommerce…

8×8 Bridges the Customer Engagement Gap

8×8 Bridges the Customer Engagement Gap

Benenden Health Transforms Experience for Over 860,000 Members

Benenden Health Transforms Experience for Over 860,000…

Jabra Research Unveils the Gen Z Working Paradox

Jabra Research Unveils the Gen Z Working Paradox

Jabra+ for Admins Paves the Way for Future Experiences

Jabra+ for Admins Paves the Way for Future Experiences

Zoom’s Newest Innovation Propels Company Into New World

Zoom’s Newest Innovation Propels Company Into New World

Simplyhealth Accelerates Healthcare Accessibility with Salesforce AI

Simplyhealth Accelerates Healthcare Accessibility with…

Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone

Carnival UK To Revolutionize Guest Experience Leveraging…

2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates

2024 Off to Flying Start for 8×8 as They Announce…

Now Open! Nominations for NICE’s 2024 PSAPs Awards

Now Open! Nominations for NICE’s 2024 PSAPs Awards

Wellbeing Triumph… Sabio Shortlisted for Health & Safety Award

Wellbeing Triumph… Sabio Shortlisted for Health…

8×8 Announces New Technology Partner Ecosystem with SellWith8

8×8 Announces New Technology Partner Ecosystem with…

Genesys to Acquire Radarr Technologies

Genesys to Acquire Radarr Technologies

GenAI Expert Nina Schick Is Confirmed for Disrupt

GenAI Expert Nina Schick Is Confirmed for Disrupt

86% of Consumers Want Retailers to Make AI More Diverse, Equitable, and Inclusive

86% of Consumers Want Retailers to Make AI More Diverse,…

8×8 Extends XCaaS Platform AI Capabilities

8×8 Extends XCaaS Platform AI Capabilities

MaxContact Supports UKNCCA 2024

MaxContact Supports UKNCCA 2024

Zendesk Releases Annual CX Trends Report

Zendesk Releases Annual CX Trends Report

Five9 Intelligent CX Platform Available on Google Cloud Marketplace

Five9 Intelligent CX Platform Available on Google Cloud…

Talkdesk Showcase CX Innovators Awards Winners

Talkdesk Showcase CX Innovators Awards Winners

8×8 Receives 38 Winter 2024 G2 Awards

8×8 Receives 38 Winter 2024 G2 Awards

Centrical Unveils the Select Award Winners!

Centrical Unveils the Select Award Winners!

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Top Stories

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?