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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
8×8 Receives 38 Winter 2024 G2 Awards
Centrical Unveils the Select Award Winners!
Calabrio Acquires AI and Bot Analytics Company Wysdom
Wayne Metro Community Action Agency Deploys 8×8
Jabra Announces Cutting-Edge Updates
Case Study: Bouygues Immobilier Upgrades Service Quality
2024 Is Here! What to Look Out for This Year
CCMA Celebrates 30 Years With Pearls of Wisdom Campaign
Centrical Recognized as a Global Leader in Sales…
NICE Announces the Close of the LiveVox Acquisition
New G2 Report: Scorebuddy a Leader in Contact Centre QA
NICE Advances AI-Driven CX with 2023 CXone Fall Release
Evaluagent Recognized as a Leader in Contact Centre…
8×8’s Innovation Recognized with Numerous 2023…
Genesys Cloud Achieves StateRAMP Authorization
Calabrio Unveils Middle East Cloud with AI-Powered…
Case Study: Culligan Optimizes Customer Service ROI
Case Study: LCC Improves Contact Centre Efficiency
Case Study: Carrefour Banque Modernises Call Centre System
Kerv Experience Invests in Genesys Cloud CX Practice…
NICE Named a Leader in Customer Engagement Platforms
Uniphore and Altruist Join Forces to Revolutionize CX
NICE CXone Named Outright CCaaS Leader
1 in 4 Banking Consumers Demand Clearer Phone Numbers
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What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Five9 Named a Leader for Ninth Time
Content Guru Recognised for 12th Consecutive Year
Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
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Webinar: 10 Ways to Make 2027 a CX Success