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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Lifesize and Serenova Announce United Corporate Brand
MiCloud Connect Named in RemoteTech Breakthrough Awards
Sensée’s Jo Hodge Named Outsourced Contact Centre…
Case Study: NHS Onboarded 20K Agents in Under a Month…
Case Study: Nucleus Achieved 96% Employee Engagement…
8×8 Launches New Channel Program for Microsoft Gold…
Case Study: Teleperformance Drives Agent Efficiency
Case Study: Akixi Supports Gamma During Remote Working…
RingCental Offers Three Months of Its Cloud-Based Phone…
Nominations Open: Talkdesk CX Innovators Awards 2023
8×8 Help the Red Cross in Charity Fundraiser
COVID-19 Home Testing Kit Provider Deploys New Contact…
Koopid Teams Up With Vonage
Calabrio Named as a Visionary in the Gartner Magic…
8×8 Partners With Activate Group
UK Workers Claim to Be More Productive at Home
Clarabridge CX Analytics Now Available On Oracle Cloud…
Content Guru Optimizes Voice Channel Experiences
Travel Agent Implements New Cloud Contact Centre Solution
What’s Next for Contact Centres That Moved to the Cloud…
8×8 Announce XCaaS Enhancements
Rostrvm Solutions Now Part of IMImobile
Case Study: Imperial College Healthcare NHS Trust…
Voice for Microsoft Teams Hits Global Milestone
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