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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Kore.ai Voice Gateway Available on Genesys AppFoundry
iQor Unveils Symphony [AI]
2023 Survey Report: What Contact Centres Are Doing Right…
Introducing Scorebuddy Quality Assurance Coaching
How to Enhance CX With Expert Input
Google Calendar Integration: Optimizing WFM
Talkdesk to Showcase Efficiency With Generative AI at…
Aircall Launches Its Next AI Phase
8×8 Announces New Video Functionality
Assembled Gains Ground in the G2 Fall 2023 Report
Optimizing and Automating With Call Intent
Take Part: The UK Contact Centre Decision-Makers’…
Intermedia Expands Free International Calling Zone
Zendesk Extends its CX Leadership with AI Offerings
Multimodal Conversational AI Helps Drive Better Outcomes
NICE to Acquire LiveVox
Take Your Hybrid Workspace to New Heights with HP and…
Scorebuddy Announces the Launch of Scorebuddy Coaching
Winners Revealed at the Welsh Contact Centre Awards
Infobip Launches Experiences to Revolutionise CX
How AI Will Revolutionize Retail Customer Experience
Case Study: Corsica Ferries Improves Omnichannel
Odigo Integrates with RingCentral
Diabolocom Acquires Phedone
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10 Sure-Fire Ways to Undermine Compliance
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The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
15th September 2026
CX Connect Europe
Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar
Auto QA is Live: Every Call Scored, Every Score Evidenced
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