The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Empowering People – DHL Express Interview
IrisCX Revolutionizes Customer Service with Session Score
8×8 Launches New Technology Partner Ecosystem
Sabio Group Secures Aramis Group’s Aramisauto
Giving You Real Accountability and Visibility
Ushur Announces Amazon Connect Integration
Fusion Connect Unveils CCaaS Professional
CallTower Unveils Solgari’s Integrated Microsoft Teams…
How to Recognize and Assist Vulnerable Consumers
Content Guru Optimizes Voice Channel Experiences
CallMiner Named Automation Solution of the Year
Empowering People – CCMA Interview with Leigh…
Davies Embarks on Global Digital Transformation Project…
Genesys Cloud CX Achieves FedRAMP Authorization
Kerv Partners With Cyber Security Specialist, Chorus
Genesys Recognized as No. 1 Worldwide Growth Leader
Vonage Adds New Features and Capabilities
Empire Merchants Selects 8×8 XCaaS
Memo Group Selects Sabio Group for Twilio Flex…
Salesforce’s New Sales and Service GPT Drive Productivity
Genesys Recognizes Winners of 18th Annual Customer…
Twilio and Frame AI Announce Partnership
Hammer Google Dialogflow Transformer Added to Suite of…
Genesys Awarded for Contact Centre ESG Initiatives
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Manage Agent Workarounds and Shortcuts
Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Customer Operations Case Study Pack
Webinar Replay: Are You Wasting Your CX Data’s Potential?
29th September 2026
2026 QATC Annual Conference
30th September 2026
Customer Experience Live Show Middle East 2026
Customer Satisfaction Survey Best Practices: A Complete Guide
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?