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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: MSC Cruises Transforms CX With injixo
NICE inContact Partners with NEC Australia
IMImobile Helps Contact Centres With Remote Working
Three Decades of Recognising Excellence in UK Contact…
Case Study: Wave Transforms Training With Elephants…
Enghouse Interactive and MJ Flood Technology Announce…
Halfords Enhance Digital Transformation Efforts
Leeds Council Implements Real-Time Customer Satisfaction…
Healthcare Company Moves Thousands of Seats to the Cloud
Genesys Completes Acquisitions of Pointillist and…
Genesys Reduces Greenhouse Gas Emissions by 22%
Avaya and Alvaria Partner
Case Study: Amynta Group Boosts FCR With Zoom
Infobip Establishes Hold in US Cloud Communication…
Companies Fast-Tracking Move to the Cloud Amidst COVID-19
Genesys Cloud Supports CallPageboy in Improving Service…
Business Systems Announces Investment by August Equity
NICE CXone Unveils Summer 2021 Release
RingCentral Finds Hybrid Working Is Preferred by Brits
Vonage Recognized as Leader in Growth and Innovation
RingCentral in Strategic Partnership With Avaya
NICE Partners With ISG
Heineken and ContactBabel Join Enghouse in Webinar
8×8 XCaaS Sees Global Customer Growth
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