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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Talkdesk Wins Two UC Awards 2020

Talkdesk Wins Two UC Awards 2020

RingCentral Finds Hybrid Working Is Preferred by Brits

RingCentral Finds Hybrid Working Is Preferred by Brits

North East Contact Centre Awards 2022 Celebrates the Best in the Business

North East Contact Centre Awards 2022 Celebrates the…

NICE Celebrates Gartner Magic Quadrant Results

NICE Celebrates Gartner Magic Quadrant Results

Enghouse Interactive Promotes Node4 to Silver Partner Status

Enghouse Interactive Promotes Node4 to Silver Partner…

Series of Video Courses Launched to Help Customer Experience Leaders

Series of Video Courses Launched to Help Customer…

Comdata Develops Leads Marketing Practice Using Social Networks

Comdata Develops Leads Marketing Practice Using Social…

Talkdesk Joins the AWS Partner Network

Talkdesk Joins the AWS Partner Network

Hargreaves Lansdown Makes Moves To Improve Customer Experience

Hargreaves Lansdown Makes Moves To Improve Customer…

8×8 Recognized as a Leader for the Eleventh Year in a Row

8×8 Recognized as a Leader for the Eleventh Year in…

A-dec to Use AI-Powered Customer Support

A-dec to Use AI-Powered Customer Support

Benenden Health Selects Sabio to Support Migration to the Cloud

Benenden Health Selects Sabio to Support Migration to…

Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow

Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow

Five9 Announces Service Cloud Voice on Salesforce AppExchange

Five9 Announces Service Cloud Voice on Salesforce…

Contact Centre Frontline Salaries Up by 11%

Contact Centre Frontline Salaries Up by 11%

AWS Announces the General Availability of AWS Entity Resolution

AWS Announces the General Availability of AWS Entity…

Case Study: Best Egg Improved Schedule Adherence to 90% With Aspect

Case Study: Best Egg Improved Schedule Adherence to 90%…

Spearline Launches Inaugural Connect Magazine

Spearline Launches Inaugural Connect Magazine

NICE CXone Digitises Contact Centre Operations

NICE CXone Digitises Contact Centre Operations

Case Study: Parasol Group Gained 73% More Business With Cloudax

Case Study: Parasol Group Gained 73% More Business With…

Inbenta Announces the Launch of a Podcast Series

Inbenta Announces the Launch of a Podcast Series

Vonage Leads the 2022 CPaaS Omdia Universe Report

Vonage Leads the 2022 CPaaS Omdia Universe Report

Case Study: Goosehead Insurance Increased Booking Rates to 80% With Vonage

Case Study: Goosehead Insurance Increased Booking Rates…

Vonage Expands Collaboration with Microsoft

Vonage Expands Collaboration with Microsoft

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success