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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
VCC Live Receives PCI DSS Certification
OPW in Ireland Implements 8×8 XCaaS
Thrive and Genesys Partner to Help Counter the Employee…
8×8 Integrates New Video Capabilities Into Its…
NICE Introduces E-Request
Vonage Announces Acquisition of Jumper.ai
Vonage and Freshworks Announce Partnership
IMImobile Helps Contact Centres With Remote Working
Platform Housing Group Extends 8×8 XCaaS
Case Study: NRTC Decreases Agent Attrition by 32% With…
Sabio Group Unveils Keynote Speaker for ‘Disrupt ‘22’
Case Study: IDEO U Increased CSAT by 34% With Crescendo
NICE CXone Unveils Summer 2021 Release
8×8 Announces New XCaaS Enhancements
NICE Announces Summer 2023 Release of CXone
Over £500 Million Stolen From Customers of British Banks…
8×8 Positioned as a Leader for the Eighth…
8×8 Expands Partnership With Opus
Fast Growing Sports Company Moves to the Cloud
Sensée Named Small/Medium Outsourced Contact Centre of…
Madrid ‘Disrupt ‘22’ Speaker & Location Announcement
Avaya and Alvaria Partner
Case Study: Manchester City Council Automatically…
Business Leaders Are Lacking a Strategic Approach to…
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