The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Business Leaders Are Lacking a Strategic Approach to…
InVision and EvaluAgent Announce Partnership
Enghouse Interactive and MJ Flood Technology Announce…
Trust Business Partners and Koopid Announce Partnership
Jabra PanaCast 50 Now Available
Case Study: TFCU Improved Member Self-Service With Creovai
Your Customer Service Is Trying Too Hard, and Not Where…
Zendesk Extends its CX Leadership with AI Offerings
Case Study: Mersey Care NHS Foundation Trust Increases…
Case Study: Eurexo Saved 365 Hours a Month With Apizee
Biometrics System Saved Enterprises Millions in Fraud in…
Sabio Partners With UCL School of Management
Jabra Partner With Code Software
NICE CXone Digitally Transforming GWA’s Contact Centres
Jabra Launches Evolve2 75 Headset
Case Study: Oxfordshire Council Reduced AHT by 9.58…
IUBH University Moves to the Cloud
Poly’s Voice-Activated Zoom Rooms with Alexa
Case Study: Callzilla Increased Speed of Resolution With…
NICE inContact Partners with NEC Australia
Sabio Group Acquires Provider of Contact Centre and CX…
2024 UK National Contact Centre Award Winners Announced
The 2020/21 UK Contact Centre Decision-Makers’ Guide
Heineken and ContactBabel Join Enghouse in Webinar
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success