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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
New Report Into UK BPO Trends
NICE Announces Interactions 2023
Odigo’s App for MS Teams Benefits Banking Customers
Introducing Klaus QA Integration for Assembled Users
Jackson Lewis Turns to 8×8 XCaaS
Sabio Unveils New Interaction Analytics Solution
WTG and Five9 Announce New Strategic Partnership
Five9 Announces CX Bracket Challenge Results
Enghouse Interactive Hosting Two Free Webinars
BT and Five9 Expand Partnership
Next Webinars in the Series!
Contact Centre Frontline Salaries Up by 11%
Industry Awards Opens for Entries
NICE Leads Market Share for WEM Globally
Welsh Water Turns on the Tap With 8×8 CPaaS
Interview with Seb Reeve, Microsoft
Poly and Pexip Unite
NICE CXone Named a Technology Leader
CallMiner Expands Partnership With Cirrus
13 Things We Heard at the Customer Strategy &…
8×8 Adds New Enhancements to XCaaS Platform
Virsae and Hammer Announce CX Assurance Capabilities
Sabio Secures Contract With Journeycall
ChatGPT Created This Webinar Series
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success