The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

Disrupt Keynote Speakers Announced

Disrupt Keynote Speakers Announced

NICE Launches Enlighten AutoSummary

NICE Launches Enlighten AutoSummary

72% of UK Online Companies Are Uncontactable by Phone

72% of UK Online Companies Are Uncontactable by Phone

Sensée Is Featured on the CX Podcasts

Sensée Is Featured on the CX Podcasts

Is Winning a Contact Centre the Missing Piece in Your Expansion Strategy?

Is Winning a Contact Centre the Missing Piece in Your…

InVision Joins G-Cloud

InVision Joins G-Cloud

MaxContact Awarded IT Vendor of the Year Award

MaxContact Awarded IT Vendor of the Year Award

Spearline Announces the Acquisition of Callstats

Spearline Announces the Acquisition of Callstats

Sabio Group Supports Code Ninjas

Sabio Group Supports Code Ninjas

NICE Enlighten XO Receives 2022 Industry Award

NICE Enlighten XO Receives 2022 Industry Award

Vonage Launches Salesforce Shield Security

Vonage Launches Salesforce Shield Security

Sensée’s LiveDesk Available Through the G-Cloud 13 Government Framework

Sensée’s LiveDesk Available Through the G-Cloud 13…

Survey – Give Us Your Feedback and Win a Prize!

Survey – Give Us Your Feedback and Win a Prize!

Meet Spearline at MWC Barcelona 2023!

Meet Spearline at MWC Barcelona 2023!

NICE Named a Leader in Everest Group’s RPA PEAK Matrix 2022

NICE Named a Leader in Everest Group’s RPA PEAK Matrix…

Sandler Partners Names Vonage Top CCaaS Provider

Sandler Partners Names Vonage Top CCaaS Provider

8×8 Recognized as a Leader for the Eleventh Year in a Row

8×8 Recognized as a Leader for the Eleventh Year in…

Spearline Ranked Again in Fast 50 Awards

Spearline Ranked Again in Fast 50 Awards

What We Heard at Call & Contact Centre Expo 2022

What We Heard at Call & Contact Centre Expo 2022

Intelisys Names Vonage 2022 Top Overall Program

Intelisys Names Vonage 2022 Top Overall Program

8×8 Conversation IQ Named a Winner for CRN’s 2022 Tech Innovator Award

8×8 Conversation IQ Named a Winner for CRN’s 2022…

Case Study: Company Improves Global Call Quality

Case Study: Company Improves Global Call Quality

Vonages Conversational Commerce Application Chosen by Razer

Vonages Conversational Commerce Application Chosen by…

North East Contact Centre Awards 2022 Celebrates the Best in the Business

North East Contact Centre Awards 2022 Celebrates the…

Close Close
Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success