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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Cyara Placed on Crown Commercial Service’s G-Cloud 13

Cyara Placed on Crown Commercial Service’s G-Cloud…

HybrIT Partners With Enghouse Interactive

HybrIT Partners With Enghouse Interactive

Cognigy Named on the Constellation Shortlist for Conversational AI

Cognigy Named on the Constellation Shortlist for…

Forum for Agent Engagement

Forum for Agent Engagement

Northern Ireland’s Contact Centre Workers Celebrated

Northern Ireland’s Contact Centre Workers Celebrated

NICE Deploys Solution to NHS Lothian

NICE Deploys Solution to NHS Lothian

Consumers Want Digital to Feel More Like Personal Conversations

Consumers Want Digital to Feel More Like Personal…

Case Study: Hitachi Energy Delivers Global Follow-the-Sun Support

Case Study: Hitachi Energy Delivers Global…

Sabio Group’s Consultancy Business Secures CityFibre

Sabio Group’s Consultancy Business Secures CityFibre

Contact Centre Testing Capabilities Pinpoint CX Failures at Scale

Contact Centre Testing Capabilities Pinpoint CX Failures…

Jabra Launches Evolve2 Buds

Jabra Launches Evolve2 Buds

Loud and Clear: IVR Testing Tools

Loud and Clear: IVR Testing Tools

NICE Announces Launch of FluenCX

NICE Announces Launch of FluenCX

The Top Ten Takeaways From Calabrio Customer Connect (C3)

The Top Ten Takeaways From Calabrio Customer Connect (C3)

Sensée Achieves Disability Confident Level 2 Employer Standard

Sensée Achieves Disability Confident Level 2 Employer…

NICE Announces Enlighten Journey Orchestration

NICE Announces Enlighten Journey Orchestration

Provider Selection: The New Superpower Troubleshooting Tool

Provider Selection: The New Superpower Troubleshooting…

The Latest Look at a Microsoft Teams Contact Centre

The Latest Look at a Microsoft Teams Contact Centre

Jabra Launches New Wireless Headset Designed for Frontline Workers

Jabra Launches New Wireless Headset Designed for…

Vonage Partners With Arsaga Partners

Vonage Partners With Arsaga Partners

Odigo Named an ISG Global Leader

Odigo Named an ISG Global Leader

Sweetwater Sound Tunes Deploys 8×8 Cloud Communications

Sweetwater Sound Tunes Deploys 8×8 Cloud…

All In On Genesys Cloud CX

All In On Genesys Cloud CX

Sabio Group Secures Place on UK Government’s G-Cloud Framework

Sabio Group Secures Place on UK Government’s G-Cloud…

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Top Stories

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

Latest News

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Resources

Claim Your Free AutoQA POC

Claude Skills for WFM & Support Leaders

Upcoming Events

15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Latest Blogs

Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action